HR & Recruitment

Safaricom Jobs: MPesa Product And Services – Internship

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M-Pesa Product And Services – Intern

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Location: Nairobi
  • Job Field: Graduate Jobs / Internships
 Department Description

We are pleased to announce the following Internship opportunity in the M-PESA Product and Services Management Department within the Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Manager – M-PESA Product Development, the position holder will be tasked to manage creditors within the credit platform M-PESA Bloom while in line with the divisional objectives of driving payments.

Detailed Description

  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  • Review and update credit and loan files.
  • Handle customer complaints and take appropriate action to resolve them. Third line support.
  • Stay abreast of new types of loans and other financial services and products in order to better meet customers’ needs.
  • Negotiate payment arrangements with customers who have delinquent loans.
  • Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enabling technological implementation of loan origination and management systems including defining scope and overseeing UAT and deployment
  • Working with Lenders to design underwriting policy.
  • Work handy with lenders, platform owners and create mutual business relationship.
  • Work with merchants, agents who are behind on their payments for current loans and help them avoid defaulting on the loans.
  • Act as a liaison between the merchant, Agents, consumer and the lending institution
  • Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information

Job Requirements

  • A currently Ongoing Undergraduate Student in Business Administration from a recognized University
  • Project Management skills are an added advantage
  • Attention to detail with good organizational, planning, report writing and presentation skills.
  • Good interpersonal skills and experience in partner management
  • Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
  • A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
  • Interest in sales/product/underwriting would be preferred (with NBFC/Bank/Fintech)
  • Interest in launching a digital product/platform would be preferred

Additional Details


  • As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
  • An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
  • Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
  • Clearance certificate from a reputable Credit Reference Bureau (CRB)
  • Request of Internship (official document) from the University or Transcripts
  • Copy of your National ID/Passport

How to apply

Use the link below to apply on company website.

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